How do I lodge a return?

To lodge a return please contact hello@jacebanu.com, be sure to state your name, order number, item you are returning and return reason.

Our Return Policy

Jace Banu is committed to customer satisfaction. We accept returns on all full-priced items sold. Simply return the item to us within 14 days of receipt and we will promptly process your refund.

Items should be returned in their original packaging and with original tags to be considered for refund. We will issue credit for the return shipping costs if the return is a result of our error.

Timeline for Returns

All returns must be lodged within 14 days of purchase. We will process your return upon receipt and issue your refund promptly. We do not cover the cost of return shipping, unless there is an error with your order.

Exchanges

If you receive a defective item, the wrong item or the wrong quantity we will resend the correct item to you and refund the return shipping costs due to our error.

Refunding Delivery Charges

Unfortunately, we cannot refund original delivery fees placed for online orders unless the reason for return was our fault. In the case of items not as pictured, initial shipping fee will be refunded, but return shipping will not be credited. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.

NOTE: All returns and exchanges are reviewed.

Return Conditions

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn.