How do I lodge a return?

To lodge a return please contact hello@jacebanu.com, be sure to state your name, order number, item you are returning and return reason.

Our Return Policy

Jace Banu is committed to customer satisfaction. We accept returns on all full-priced items sold. Simply return the item to us within 14 days of receipt, and we will issue you a store credit for the full value of your returned item (excluding shipping costs).

Items must be returned in their original packaging, with original tags attached, to be eligible. We will cover return shipping only if the return is the result of our error.

Timeline for Returns

All returns must be lodged within 14 days of purchase. Once received and inspected, your return will be processed, and store credit issued promptly via email.
Please note: we do not cover return shipping unless your return is due to a fault or error on our end.

Exchanges

If you receive a defective item, the wrong item, or incorrect quantity, we will gladly resend the correct item and cover return shipping costs in this case.

Refunding Delivery Charges

Unfortunately, we cannot refund original delivery fees placed for online orders unless the reason for return was our fault. In the case of items not as pictured, initial shipping fee will be refunded, but return shipping will not be credited. If you cancel your order after the item has been shipped from our warehouse, delivery and handling costs will not be refunded.

NOTE: All returns and exchanges are reviewed.

Return Conditions

We cannot accept returns or exchanges for items that are worn, used or items that have been washed, damaged, or otherwise altered. Removal of tags and labels will qualify the hat as being worn.